“We’re implementing the ITIL project”…

“We’re implementing the ITIL project”…


  • They have documented processes in place (SOPs) to guide those performing operational duties.
  • There are policies governing behaviour and culture, reducing vagueness about gray areas and steering individuals towards quick decisions.
  • There is measurement and reporting, showing areas that are performing and identifying potential improvement opportunities.
  • There is governance showing evidence of compliance and conformance

Written by logicscience1

Husband, father, brother, spiritual philosopher, techno leader, drum n bass DJ, long distance runner and sometimes human.

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